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How to tell if Spokn sucks, page 3 of 3

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The pros and cons

There are good things and bad things about everything. As to Spokn, the good things are:
  • The cheap per minute rate;
  • The simple website;
  • The ability to pay by Paypal; and
  • The cheap DID number.
However, as to Spokn, the bad things are significantly more numerous:
  • The $10.00 deposit just for testing the audio quality of Spokn's telephone lines;
  • The poor audio quality;
  • The lack of credit for wrong numbers and poor connections;
  • The unpleasant, negative attitude of Spokn employees;
  • The unavailability of Spokn employees, and that
  • They still bill you for services they no longer provide;
  • The Spokn voice mail (VMS) is still defective;
  • Oftentimes you can't even dial out;
  • Oftentimes you can't even sign in;
  • Spokn ignore all technical and customer service issues; and
  • There are many false statements on Spokn's web site.
Therefore Spokn sucks!

My mistakes

As to Spokn, I made many mistakes:
  • I trusted Spokn too much.
  • I sent them a $10.00 (refundable) deposit, but then Spokn refused to refund it;
  • I rented a DID number from Spokn;
  • I didn't like the number, but Spokn refused to switch me to a different number;
  • My voice mail stopped working, but Spokn refused to fix it;
  • My dial out capabilities stopped working, but Spokn refused to fix the issue;
  • I couldn't sign in to my Spokn soft phone, but Spokn refused to fix the issue.
  • Spokn customer service disappeared, but they still bill me every month.
Therefore Spokn sucks! Learn from my mistakes! If you're looking for a cheap VOIP service provider, I suggest you go with other companies like localphone.com, voip.ms, or callcentric.com. It's true that they'll cost you $2.00 or 3.00 more per month. However, you won't have the elementary issues that come with cheap-cheap outfits like Spokn!

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